Measure the work behind customer conversations
Message counts alone cannot explain whether customers received timely help or opportunities moved forward. Aixun reports connect conversation activity to assignment, lifecycle, tasks, opportunities and outcomes so leaders can identify operational bottlenecks.
- Connect activity metrics to lifecycle and business outcomes.
- Compare periods and filter by pipeline or team.
- Inspect routing, workload and stage bottlenecks.
- Export daily activity when deeper analysis is needed.
Move beyond total message volume
A busy inbox may indicate healthy demand or an inefficient process. Useful reporting separates incoming and outgoing activity, assignments, lifecycle transitions, completed work, opportunities and outcomes.
Aixun provides report categories for activity, outcomes, routing, lifecycle and team performance with 7, 30 and 90-day views plus inclusive custom date ranges.
Find operational bottlenecks
A lifecycle funnel shows where conversations stop progressing. Routing reports show how work is distributed. Team utilization reveals imbalances, while daily activity helps explain unusual changes in the summary metrics.
Previous-period comparisons provide context without pretending every change has one cause. Leaders can open the related workflow or conversation data before changing policy.
- Conversation and assignment activity
- Lifecycle funnel and stage movement
- Routing distribution
- Team utilization
- Outcome and pipeline performance
Use reports as a learning loop
Reports should lead to a question, a sampled conversation and a process improvement. If qualified leads stay too long in one stage, inspect next-action quality. If reassignment is high, review routing eligibility and availability data.
Aixun also connects approved AI suggestions to later activity and outcomes, giving teams a way to evaluate whether automation is helping the business rather than merely producing output.
Frequently asked questions
Can reports use a custom date range?
Yes. Inclusive From and To dates recalculate the reports and derive an equal-length previous comparison period.
Can we filter reports by team or pipeline?
Yes. Pipeline and team filters help leaders focus on the relevant operation.
Can report data be exported?
Yes. The reporting workspace supports CSV export for further analysis.